Privacy Policy

Effective Date: November 7, 2026

Website: www.wobblegob.co.uk

This Privacy Policy explains how WobbleGob (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our website, purchase our products, or interact with us.

We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

For the purposes of applicable data protection legislation, the Data Controller responsible for your personal information is:

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. Information We Collect

We may collect, store, and process the following types of personal information:

  • Identity & Contact Data: Your full name, delivery address, billing address, email address, and telephone number.

  • Transaction Data: Details of products you purchase from our store, payment receipts, order history, and delivery details.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform collected automatically when you browse our website.

  • Usage Data: Information about how you interact with our website, pages viewed, page response times, and navigation paths.

  • Marketing & Communications Data: Your preferences for receiving promotional emails or updates from us.

Note on Payment Security: We do not store your financial or credit card details on our servers. All online purchases are processed securely via PCI-DSS compliant third-party payment gateways (e.g., Stripe, PayPal, or WooCommerce Payments).

3. How We Collect Your Personal Information

We collect information through:

  • Direct Interactions: When you place an order on our site, create an account, subscribe to our newsletter, or contact customer support.

  • Automated Technologies: As you interact with our website, cookies and automated scripts may automatically collect Technical Data about your device and browsing actions.

  • Third Parties: We may receive data from analytics providers (such as Google Analytics), advertising networks, and payment handling services.

4. Legal Basis for Processing

Under UK GDPR, we only process your personal data when we have a valid legal ground to do so:

Purpose / Activity Type of Data Legal Basis for Processing
Fulfilling & Delivering Orders Identity, Contact, Transaction Performance of a Contract with you
Processing Payments Identity, Financial, Transaction Performance of a Contract
Customer Support & Enquiries Identity, Contact, Communications Legitimate Interests (to manage customer relationships)
Sending Marketing Emails Identity, Contact, Marketing Consent (opt-in) or Legitimate Interest (existing customer opt-out)
Improving Website Performance Technical, Usage Legitimate Interests (to enhance site functionality and UX)
Legal Compliance Identity, Transaction, Accounting Compliance with a Legal Obligation (e.g., HMRC tax records)

5. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. However, we share data with trusted service providers to run our business:

  • E-Commerce & Hosting Platforms: WooCommerce and our secure web hosting infrastructure.

  • Payment Processors: Secure payment gateways to process transactions.

  • Fulfillment & Logistics: Courier and postal services (e.g., Royal Mail, DPD) to deliver your orders.

  • Analytics & Marketing Tools: Web analytics platforms (e.g., Google Analytics) and email service providers.

  • Legal & Regulatory Authorities: If required by law, court order, or governmental authority (e.g., HMRC).

6. International Data Transfers

Some of our third-party service providers (such as cloud hosting or email software) may process data outside the UK and European Economic Area (EEA). Whenever we transfer your data internationally, we ensure adequate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or standard contractual clauses.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Order & Accounting Records: Retained for up to 6 years following the end of the tax year to comply with UK tax and accounting laws.

  • Marketing Data: Retained until you unsubscribe or withdraw your consent.

  • General Enquiries: Retained for up to 2 years after the enquiry is resolved.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and assist in our marketing efforts.

For detailed information on the specific cookies we use and how to manage your preferences, please view our Cookie Policy or manage settings via our website’s cookie consent banner.

9. Your Legal Rights (UK GDPR)

Under UK data protection laws, you have rights regarding your personal data, including the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no good reason for us to continue processing it.

  • Object: Object to processing based on legitimate interests or for direct marketing.

  • Restriction: Request that we temporarily suspend processing of your data.

  • Data Portability: Request the transfer of your data to you or a third party.

  • Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please email us at [Insert Contact Email]. We aim to respond to all valid requests within one calendar month.

10. How to Complain

If you are unhappy with how we collect or process your personal data, we ask that you contact us first so we can resolve the issue.

You also have the right to lodge a complaint at any time with the UK’s supervisory authority for data protection:

Information Commissioner’s Office (ICO)

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website: https://ico.org.uk

Helpline: 0303 123 1113

11. Third-Party Links

Our website may contain links to external sites (such as social media channels or partner sites). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or operational practices. Any updates will be posted directly on this page with an updated “Effective Date”.