Shipping and Returns Policy

Effective Date: November 7, 2026

Website: www.wobblegob.co.uk

Thank you for shopping at WobbleGob. We want you to get your hands on your game as quickly and smoothly as possible. Below you’ll find all the details regarding our delivery options, dispatch times, shipping rates, and our 14-day returns process in accordance with UK consumer law.

1. UK Shipping & Delivery

We dispatch all UK orders using Royal Mail and trusted courier partners to ensure safe and prompt delivery.

Delivery Options & Rates

Shipping Method Estimated Delivery Time Cost
Standard Delivery (Royal Mail 48) 2–3 Working Days £0.99 (Free on orders over £10)
     

Order Processing & Cut-Off Times

  • Dispatch Time: Orders placed before 1:00 PM (Monday to Friday) are dispatched the same day. Orders placed after 1:00 PM, over the weekend, or on UK Bank Holidays will be dispatched on the next working day.

  • Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing your Royal Mail or courier tracking number.

2. International Shipping

We currently specialize in standard UK delivery. If international delivery options are available during seasonal periods, live rates and estimated delivery timelines will be calculated and displayed automatically at checkout.

Note on Taxes & Duties: For any international orders, the customer is responsible for any local import duties, taxes, or customs clearance charges that may apply upon arrival in the destination country.

3. 14-Day Cancellation & Returns Policy

Under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, you have the right to cancel your order and return your item within 14 days of receiving it.

Eligibility Conditions for Returns

To be eligible for a return and full refund under the 14-day cooling-off period:

  1. Unopened Condition: The card game must be in its original, unused, and unopened condition with the outer box shrink-wrap/seal fully intact.

  2. Proof of Purchase: You must provide your order number or order confirmation receipt.

Due to hygiene and resale requirements for card games, we cannot accept returns for opened decks unless the product is defective or damaged upon arrival.

4. How to Return Your Item (Step-by-Step)

  1. Request a Return: Contact our team via email at wtf@wobblegob.co.uk within 14 days of receiving your package. Please state your Order Number and the reason for the return.

  2. Package the Item: Carefully package the product to prevent damage during transit. Include a note inside with your name and order number.

  3. Ship the Item: Send your return package to our address:

    Plaintext
     
    WobbleGob Returns,
64 Shanklin Road,
    Brighton, BN2 3LQ,
United Kingdom

  4. Return Postage: Unless the item is faulty or delivered in error, you are responsible for paying your own return shipping costs. We strongly recommend using a tracked postal service (such as Royal Mail Tracked), as we cannot be held responsible for items lost in transit.

5. Refunds

  • Processing Time: Once your returned item is received and inspected, we will send you an email notification. Approved refunds will be processed back to your original payment method within 14 days of receipt.

  • Delivery Charge Refunds: If you cancel your entire order within the 14-day statutory period, we will refund the cost of standard outbound shipping (£0.99). Premium or express delivery charges are non-refundable.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged in transit, defective, or if you received the wrong product:

  • Please contact us within 30 days of delivery at wtf@wobblegob.co.uk with your order number and clear photos of the issue.

  • We will arrange a free replacement deck or offer a full refund, including return postage costs.

7. Contact Us

If you have any questions regarding shipping times, order tracking, or initiating a return, please reach out to us: